When you’re in a crucial conversation, you need to be resolving conflict. But how do you do it? On today’s episode we discuss how to move forward through a crucial conversation.
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Transcript
Good day and welcome to the leading with nice daily. My name is Mathieu Yuill and this week we’re looking at how to develop your leadership skills and today we’re going to look at a tough one. It’s resolving conflicts and the reason why I think it’s tough is I don’t think we actually get great modeling of conflict resolution growing up in schools often, unless our parents are like expert at resolving conflicts, we don’t see it there either. And not that we’re seeing bad versions of conflict resolution, but really great conflict resolution is a leadership skill. And today I’m going to rely heavily on a book authored by Kerry Patterson, Joseph Grenny, RONIC Millen and Al Switzler and it’s called crucial conversations. And you’ll know you’re in a crucial conversation if you find yourself stuck in a personality conflict in those situations, most likely you’re either not having a crucial conversation or you’re not handling that crucial conversation.
Well, and you’ll know you’re in one of these because the stakes are high, emotions are running hot and people are just starting to shut down. So how you have a crucial conversation is this. The first step is one, take a step back, put on your best skill and lead with that. You want to put your best foot forward, you want to have what you are really great at, and whatever that skill is, lead with that. And then two in the conversation, start making observations and asking questions. Don’t make conclusions and lead with emotions. And then finally end the conversation. Well, by using this acronym, w, w, w, F, that stands for who does what and when and follow up. Now we just scratched the service, pick up crucial conversations on Amazon. Great book. It’s one of my favorites. Also, pick up the book and then give me a call. Look me up on leadingwithnice.com where we want to help you inspire others, build loyalty, and get results talk to you again tomorrow